What happens if internal resolution fails, or the seller refuses to pay?

There are two main ways a dispute can move beyond the platform. The first is where the internal resolution process ends without agreement. The second is where the internal resolution process does produce an amount to be paid, but the seller never gets around to paying it.

If the internal resolution process fails

If the buyer and seller continue to disagree on the amount to be paid after going through the internal resolution process, resolution must then be sought from the District Court. The buyer will receive €120 in compensation from Condensis as an acknowledgment of the burden arising from an inadequate internal resolution.

If the internal resolution succeeds but payment still does not arrive

Sometimes the internal process does its job and an amount is agreed or otherwise finalised. If the seller still does not pay, the problem is no longer about deciding the claim. It becomes a payment enforcement problem. In that situation, the buyer may still need to go to the District Court to formalize this. Once again, the buyer will receive €120 in compensation from Condensis as an acknowledgment of the burden arising from an inadequate internal resolution.

The filing fee and the €120 compensation

At the time of writing, the District Court civil filing fee is €25, which is typically recoverable if the case is successful. Once the buyer has filed in the District Court after the internal process ends, the fixed €120 credit becomes available. To get that credit, the buyer simply needs to submit evidence of that filing to Condensis. Condensis will then automatically make a payment of €120 to the buyer.

Useful next reading

For the court step itself, see how District Court claims can be made. If the issue is that payment still has not arrived after the internal process has already produced an answer, the most useful follow-ons are how payment default enforcement works, the seller's financial obligations after the sale, and what happens if you win in court and the seller still does not pay.