After purchase
If costs arise after purchase
After purchase, the main questions are whether the cost is eligible, whether the claim can be evidenced properly, and how the arrangement handles disagreement if the seller contests the submission.
Eligibility
The first question is whether the cost falls inside the arrangement
Only eligible expenditure can be reimbursed. Before receipts, dispute stages, or payment issues matter, the cost must fall within the contract definition.
What may be recoverable
The cost must affect the vehicle itself and fit within the contract definition of eligible expenditure.
↓
What may be recoverable
The cost must affect the vehicle itself and fit within the contract definition of eligible expenditure.
- The issue may relate to wear and tear, certain pre-existing defects, or certain unfortunate events arising through natural use.
- The cost must remain reasonable and necessary.
- Apportioned claims may be made where only part of a bill is properly eligible.
What stays outside
The arrangement is narrower than a warranty and excludes whole categories of expenditure.
↓
What stays outside
The arrangement is narrower than a warranty and excludes whole categories of expenditure.
- Collision-related costs, cosmetic-only issues, trim, and number-plate costs remain outside the arrangement.
- Expressly disclosed faults and costs above the applicable reference specification remain excluded.
- The NCT fee uses a separate claim route when the vehicle actually fails an NCT during the protection window.
Evidence
Receipts, apportionment, and supporting proof
A claim is only as strong as the evidence behind it. The arrangement is designed around legible receipts, clear explanations, and proof that the work was carried out on the vehicle.
Go next
The deeper treatment of receipts, mechanic confirmation, and dishonest claims.
The seller inspection route and the unused extension fee.
Receipt content
Each submission has mandatory content.
↓
Receipt content
Each submission has mandatory content.
- The receipt or invoice must be legible.
- Any apportioned claim must explain how the eligible amount was calculated.
- The buyer must identify which claim route is being used.
Supporting proof
The evidence has to match the claim route rather than relying on one generic proof standard.
↓
Supporting proof
The evidence has to match the claim route rather than relying on one generic proof standard.
- Listed component claims can use photographs or mechanic sign-off to show the work was carried out on the vehicle.
- Other component claims need that plus a mechanic opinion on likely NCT failure or impact on safety, operability, or driveability.
- NCT failure claims need the failed NCT report.
- Dishonest or exaggerated material can extinguish entitlement for that receipt.
First response
If the seller disputes the submission
A disputed claim moves into timed review stages. The seller may respond, inspect, accept, or dispute, and the agreement then channels the matter through formal rounds rather than an open-ended argument.
Seller response
The seller reviews submissions after the grace period closes.
↓
Seller response
The seller reviews submissions after the grace period closes.
- The seller can accept the receipts or dispute them with reasons.
- The seller has one inspection route within the review process.
- Silence can amount to deemed acceptance.
Next stage
If disagreement remains, the arrangement moves into recommendation rounds and then enforcement options if necessary.
↓
Next stage
If disagreement remains, the arrangement moves into recommendation rounds and then enforcement options if necessary.
- Condensis issues non-binding recommendations where both sides maintain the dispute.
- Payment obligations arise once an amount becomes finalised.
- Late payment and non-engagement have defined consequences.
Move through the topic