Review rounds
How the internal dispute stages work
The agreement channels disagreement through timed rounds so that silence, evidence, recommendations, and exhaustion each have a defined effect.
Round 1
Seller review, buyer response, and the first narrowing of the dispute
The dispute process starts with a structured exchange. The seller responds to the submission, the buyer answers back if needed, and the agreement makes silence meaningful rather than neutral.
Seller review window
The seller must engage inside the stated review period.
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Seller review window
The seller must engage inside the stated review period.
- The seller can accept, dispute, or propose a revised amount.
- A valid inspection request can be made through the permitted route.
- Silence can lead to deemed acceptance rather than simply pausing the process.
Buyer response window
The buyer then decides whether to accept the seller position or keep the dispute alive with reasons.
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Buyer response window
The buyer then decides whether to accept the seller position or keep the dispute alive with reasons.
- The buyer can accept a proposal or maintain the dispute.
- The buyer should respond with reasons rather than repetition.
- The aim is to narrow the live issues before later rounds.
Rounds 2 and 3
Recommendations, exhaustion, and the end of the internal process
If both sides maintain disagreement, Condensis issues non-binding recommendations and the matter progresses through the remaining stages until the internal process is exhausted.
Go next
What happens after the internal process is exhausted.
The separate consequences once an amount is finalised but still not paid.
Recommendation stages
Condensis does not impose a judgment, but it does formalise the narrowing of the dispute.
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Recommendation stages
Condensis does not impose a judgment, but it does formalise the narrowing of the dispute.
- Recommendations are non-binding.
- They are issued within the structure and timing of the agreement.
- Later non-engagement can still carry contractual consequences.
Exhaustion point
The internal process cannot run forever.
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Exhaustion point
The internal process cannot run forever.
- The agreement sets a maximum operating-day timeline for the internal process.
- A valid inspection request can extend that timeline once.
- After exhaustion, the dispute moves to court options outside the platform.